Arborday Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Many reviewers report receiving dead, damaged, or incorrect trees. Customers frequently describe the trees as 'sticks' with little to no chance of survival, expressing disappointment in the quality of the products received. For example, many customers reported that the trees arrived dried out and dead.

Numerous customers complain about significant delays in shipping and receiving trees at inappropriate times of the year for planting. Some reviewers mention receiving trees months after the promised delivery date, while others report that trees arrived during winter when the ground was frozen. One customer stated, "Ordered trees summer of 2022 for fall. They did not show up until December (250 seedlings). Hastily planted them and of course, all died due to hard freeze that happened shortly after planting."

Several reviewers express frustration with Arbor Day Foundation's customer service, citing difficulty reaching representatives and unhelpful responses. Some customers report being ignored or receiving generic replies that do not address their specific concerns. One reviewer said, "They sell you dead trees with no refund, no replacement and no reply."

Some reviewers express skepticism about where their donations are going and whether the Arbor Day Foundation is truly planting trees as promised. These concerns are often fueled by negative experiences with receiving poor-quality trees or a lack of transparency from the organization. For instance, one reviewer stated, "As far as this writer is aware, the Arbor Day Foundation seems suspect to me because of the following reason: Here in Myrtle Beach/Horry County, SC, developers (with county approvals) are taking trees down daily to deforest the area to build high density housing."

Several reviewers report feeling misled by Arbor Day Foundation's offers of 'free' trees in exchange for donations or purchases. Some customers claim they never received the promised trees or that the trees they received were not the advertised species. One reviewer said, "I received a letter in the mail offering free trees, a care book and trees if you donated. I donated and received another letter about a month later with none of the freebies."